Reflective Listening
Reflective listening is a way to show that you are accurately hearing what another person is saying. Reflective listening can be helpful with a disagreement, argument, or problem solving. The reason this helps is because: A . You can better see their problem and solution , from a logical and emotional perspective. B . When someone feels their point of view is truly seen, they are more likely to lower their defenses and hear your personal point of view as well. Be present with the other person (focus completely on the moment with that individual, stop what you are doing, remove distractions and have an environment where you can focus on them) Listen intently to what they are saying (stay tuned only to what they are saying, do not go over in your head what you would like to say, the most important thing is hearing not speaking) Say back to them in your own words what you think they are trying to communicate "What I hear you saying is ..." Ask them if what you said is